Will I be charged for damages?
Normal usage damage like scratches are part of the game, you will never be charged for wearing our handbags
You can be charged for a maximum of 1,000 AED for major damages, like stains, tears, broken hardware etc…
Can I cancel my membership?
Yes, you can stop your membership anytime. The moment you stop your membership, you will not be charged anymore with No hidden fees or penalty
How can I stop my membership?
You can stop your membership from your account settings
Do you rent fake handbags?
All our handbags are 100% authentic, we have their authenticity cards and receipts
Where do you deliver?
Dubai and Abu Dhabi for now, we will start covering other Emirates soon
Should I clean the bag or fix it if I damage it?
No, do not clean / paint / try to fix damages as you may do more harm to the handbag.
We have our own workshop specialists, we will handle any repair
Can I pay by Cash?
No, all payments have to be done online using a Debit or Credit Card
Does my membership auto-renew every month?
Yes, it renews every 30 days - nothing to do from your side - It will directly charge the same card used, you can change the card by contacting us - You can stop the membership renewal anytime before the new cycle without paying any cancellation fees
